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ServiceTitan

Technical Writer (Contract)

Operations Live nowGlendale, CA

Posted August 25, 2020

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Job facts

Company
ServiceTitan
Location
Glendale, CA
Role area
Operations
Country
United States
Posted
August 25, 2020
Surfaced on AllRoles
October 22, 2026
Status
Live

About this role

Technical Writer (Contract) - Up to 6 months, full time. ServiceTitan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs.  Contract length: up to 6 months Required Experience: 3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment Education: Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful   Responsibilities Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content  Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team.  All your information will be kept confidential according to EEO guidelines.

Description provided by ServiceTitan via its job board.

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