Fraud Investigations Associate II

Job Title: Associate II - Fraud Investigations   Number of Positions: 2  Location: Hybrid at Glen Allen, VA 23060 Rate: $35-$40 per hour Conversion Salary Range: $62,100 - $105,600 Schedule: 8am - 5pm with rotating Saturdays  Fraud Risk Management is responsible for ensuring protection of an organization against frauds. Activities may include: Monitoring and acting on intellectual property infringement to protect the brand Anti-money laundering  Establishing strategies/tactics for fraud management  Preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action.  Fraud Investigations activities may include: Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties. Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court. Maintains case management and evidence in accordance with legal requirements. Other duties as assigned.   Applies practical knowledge of a job area typically obtain through advanced education and work experience. Responsibilities typically include: Working independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices. Knowledge & Experience: Bachelor's Degree required; equivalent combination of education and experience may be considered. Typically requires 3 - 5+ years prior experience, with practical knowledge of job area.    Experience Required: Fraud investigation and remediation experience Strong customer service and victim support skills Experience handling fraud recovery and resolution Comfortable managing difficult or sensitive conversations Call center or high-volume customer interaction experience Strong communication and de-escalation skills Financial institution or banking experience preferred Executive/escalated complaint resolution experience, such as Office of the President Empathy, sound judgment, and professionalism Ability to balance fraud risk with a positive customer experience. Thanks & Regards,  Praveen Kumar, Sr. Recruiter Zillion Technologies Inc E-mail: praveen(at)zilliontechnologies(dot)com  Phone: 571-814-3745