Engineer, Professional Services

J Job Description Job Title: Engineer, Professional Services Overview: We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalogue for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.    Roles & responsibility: Handling complex technical project tasks, project issues and initial troubleshooting for clients.   Configuration and troubleshooting of servers and networks.   Configuration and migration of Cloud Services.  Management of small and medium sized projects.  Provide technical advice on planning and scoping calls.  Help achieve department goals by hitting personal KPI targets.  Documentation of internal processes and guides  Skills  Technical implementation and troubleshooting  History troubleshooting and/or installing IT infrastructure at a senior level  Configuration of Windows Servers   Configuration & deployment of Microsoft products  Configuration of AI and DLP preferred  Networking – configure firewalls, managed switches, TCP/IP and protocols  Qualifications   Strong technical skills with public cloud technologies, Azure specifically  Familiarity with industry standard LLMs such as Claude, CoPilot and ChatGPT as both an internal research tool and as deployed with clients. Minimum 5+ years’ experience in a system engineering& support role. Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)  MSP experience preferred  Ability to commute in a hybrid fashion both with client and internal team Willing to work in 24/7 rotational environment.