Business Development Associate

Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. Launch Your Career in Client Relations & B2B Sales At ISN, your skills can open the door to a long-term career in business development and account management. We’re looking for motivated professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. This role starts within our Customer Service team, where you’ll build foundational client communication and relationship-management skills that prepare you for future growth into B2B sales opportunities at ISN. If you’re customer-oriented, driven to grow professionally, and interested in developing a career in business development or sales, we’d love to meet you. What You’ll Do As a Business Development Associate, you’ll work directly with clients in a high-volume, customer service environment supporting ISN’s global contractor and supplier platform. Your responsibilities will include: Assisting customers via phone, chat and email Handling inbound client inquiries and providing proactive customer support Troubleshooting platform, account, and compliance-related issues Building trust and strong working relationships with clients Learning how businesses use ISN to manage contractors and suppliers Collaborating with internal teams on customer retention and engagement efforts Supporting sales and marketing initiatives as you develop within the role Requirements Bachelor’s degree from an accredited university and/or equivalent work experience Desire to work in customer service and move into B2B sales within 12-24 months Required to work in office at least 3 days a week Authorized to work in the U.S. and will not require visa sponsorship now or in the future Who should apply? You are the ideal candidate if you have: Customer-focused and comfortable in a high-call-volume environment Confident communicating with clients by phone and email A career aspiration to start in Customer Service and progress into B2B sales Proficient computer skills (Word, Excel, PowerPoint, e-mail applications) A diligence for in-depth learning of software programs and new concepts Strong retention skills and patience for difficult troubleshooting scenarios 2027 Start Dates: January 11 Interview Plan: First and second rounds will be held virtually. If successful, there will be an onsite interview on November 18 from 1:00 - 4:00pm. Training At ISN, we believe in investing in your success. That’s why we offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day. Compensation Base pay $38.47 per hour, with opportunity to earn up to $11,000 annual target incentives. Total annual potential compensation up to $91,000. Growth & Career Development This position is designed as an entry point into long-term career opportunities within ISN. You will start in Customer Service with the goal of transitioning into a Client Development role focused on B2B sales and account management within 12-24 months based on performance and business needs. Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis. ISN Benefits* 100% company-paid monthly insurance premiums for employees and dependents Medical, Dental, Vision, and Life Insurance Employee assistance program 4% retirement matching Long-Term & Short-Term Disability Coverage Paid time off 0-1 year – 15 day (pro-rated first year) 1-5 years – 20 days 5-10 years – 25 days 10+ years – 30 days Holidays – 13 paid holidays Monthly cell phone reimbursement Complimentary parking space or monthly reimbursement for DART public transportation Team-building activities and events, including quarterly kick-off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed *All benefits are subject to change with notice to the employee All job offers will be contingent on successful completion of a drug screen and background check. ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ISN does not provide work visa sponsorship for this position (such as H-1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.