Support Specialist

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders. **This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.** What You'll Do: Serve as the front line, supporting our driver-partners Thrive in a fast-paced environment tackling an array of customer issues Become an expert on our services and spread the love of Via everywhere Deliver above-and-beyond customer service to our riders Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams Who You Are: Clear communicator, good listener, with excellent reading comprehension and writing skills Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus A well-rounded team player who takes ownership of (and pride in) your work Dynamic; willing to wear multiple hats and work on projects of all types You take initiative to solve problems and get the job done Empathetic and have the ability to put yourself in the customer's shoes Intellectually curious, and a willingness to embrace the uncertain Fluency in English is a must, and Spanish is a plus Compensation: Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Hourly wage starting at $23.00/hr We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching Benefits: Fuel costs reimbursed for those commuting into our office in Summit County, Utah Employer-subsidized health, vision, and dental insurance Employer-subsidized life insurance Employer-subsidized short and long-term disability insurance A generous paid-time-off package Reimbursement for winter tires paid at the end of winter season Ready to join the ride? Via is an equal opportunity employer.