Account Manager

ABOUT THE ROLE Own and grow a portfolio of B2B customers for an AI-powered business communications platform. Working across customer success, product, and marketing, you will help customers adopt the product, realize measurable value, and expand their use over time. WHAT YOU'LL DO - Act as the primary contact for assigned customers throughout the customer lifecycle. - Identify opportunities to expand customer use cases and improve the value they receive from AI-powered phone automation. - Lead account reviews, discovery conversations, upsells, and renewal discussions. - Analyze product usage and demonstrate measurable customer impact. - Own expansion revenue across upgrades, add-ons, and renewals against monthly and quarterly targets. - Support onboarding and ongoing adoption to strengthen retention. - Share structured customer and market feedback with product and go-to-market teams. - Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams. - Help develop the account management and expansion approach as the business grows. WHAT WE'RE LOOKING FOR - At least one year of experience in B2B SaaS sales, account management, or customer success. - Experience driving upsells, renewals, or expansion revenue within existing accounts. - Strong product and technical understanding, with an interest in AI and machine learning. - Native-level German proficiency for customer calls, reviews, and demonstrations. - A structured, customer-focused approach and a strong sense of ownership. - Startup or scale-up experience is a plus. COMPENSATION & BENEFITS OTE is €65,000 to €95,000, consisting of fixed salary plus uncapped commission, depending on experience. Visa sponsorship is not available. LOCATION On-site in Vienna, Austria, with hybrid work possible.