EUC Technician

EUC Engineer Responsibilities: Working in the EUC Team based from Farnham. To contribute to business wide projects and service tickets using specialist knowledge as instructed by company processes. Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make break fix repairs to equipment and arrange for other service needs as appropriate Management of Hardware Stock for specific contracts including internal assets Manage and maintain internal asset register Complete hardware assessments of customer equipment Complete pre-deployment setup activities on variety of end user devices Utilize Microsoft 365 Services and other 3rd party tools including Autopilot and InTune to automate customer and internal device deployments Manage logistics through courier partners for the sending and receiving of equipment throughout the organisation Complete and maintain accurate timesheets with a commercial awareness of billable works Continual assessment and improvement of team processes and procedures General: Contributing to continuous functional development and work planning Planning and improving own performance against objectives set in the 121 and PDR schemes Attending and fully participating in internal and external meetings and events as required Undertaking a proactive role in own development and undertaking an active role in training and development as required of you by the organisation At all times, maintain confidentiality and adhere to the Data Protection Act 2018 Undertaking all duties and acting at all times, in accordance with the organisation’s Policies and Procedures and Colleague Handbook.