Cloud Support Administrator

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Cloud Support Administrator based in the United States. As a Cloud Support Administrator, you will help maintain, secure, and optimize cloud infrastructure for a diverse portfolio of clients using Microsoft Azure and modern enterprise technologies. You will troubleshoot complex technical issues, manage critical incidents, and ensure reliable cloud operations in accordance with established service standards. Working across networking, security, disaster recovery, and infrastructure automation, you will contribute to resilient and scalable client environments. You will also implement Infrastructure as Code solutions and scripting workflows to improve deployment consistency and operational efficiency. Collaborating with technical teams and customers, you will translate complex challenges into practical solutions while maintaining a strong focus on service quality and compliance. This remote opportunity is ideal for an experienced cloud professional who enjoys problem-solving, continuous learning, and delivering dependable managed services. \n Accountabilities • Cloud Infrastructure Administration: Configure, administer, monitor, and maintain customer environments within Microsoft Azure, including virtual machines, cloud services, and associated infrastructure components. • Incident and Problem Management: Serve as an escalation point for technical support teams, investigating and resolving high-priority incidents in accordance with ITIL best practices and established service-level agreements (SLAs). • Networking and Security: Manage network platforms, firewalls, VPNs, policy-based routing, load balancing, and network security policies to maintain reliable connectivity and protect client infrastructure. • Azure Environment Management: Administer and support multiple customer environments, leveraging Azure Lighthouse to manage resources and maintain operational consistency across client accounts. • Monitoring and Performance Optimization: Configure monitoring systems and alerts for physical and virtual infrastructure, investigate performance issues, and proactively identify opportunities to improve reliability and availability. • Backup and Disaster Recovery: Configure, maintain, and troubleshoot Azure Site Recovery solutions while applying disaster recovery best practices to support business continuity and infrastructure resilience. • Azure Virtual Desktop: Support and maintain Azure Virtual Desktop environments, ensuring reliable access, performance, and service availability for end users. • Infrastructure Automation: Develop and maintain automation scripts using PowerShell and Bicep to streamline infrastructure provisioning, configuration management, and routine operational tasks. • Infrastructure as Code and CI/CD: Create and maintain reusable Infrastructure as Code (IaC) templates and contribute to CI/CD workflows that enable consistent, repeatable, and efficient infrastructure deployments. • Systems Administration: Manage Windows and Linux servers, configure and maintain virtualized environments, and support hypervisor technologies such as Hyper-V and VMware. • Compliance and Security Controls: Ensure customer environments comply with applicable regulatory and security frameworks, including FedRAMP, IRS 1075, NIST standards, CIS Benchmarks, PCI DSS, HIPAA/HITECH, and SOC 1 and SOC 2 requirements. • Change and Service Request Management: Process service requests and infrastructure changes according to established change management procedures, minimizing operational risks and maintaining service continuity. • Client Communication and Service Delivery: Communicate technical issues, root causes, and proposed solutions clearly to clients while maintaining a high standard of customer service throughout the support lifecycle. • Documentation and Knowledge Sharing: Develop and maintain standard operating procedures, technical documentation, customer-specific runbooks, and automation guides. Share knowledge and provide training to strengthen team capabilities and operational consistency. • Cross-Functional Collaboration: Work with other departments to communicate client feedback, resolve technical challenges, and improve service delivery and customer outcomes. • On-Call Support: Participate in a scheduled on-call rotation to provide escalation support and help meet contractual service-level commitments. Requirements • Education: Bachelor's degree in a technical discipline or equivalent professional experience. • Professional Experience: At least three years of experience in cloud support administration, specifically working with Microsoft Azure environments. • Microsoft Azure Expertise: Strong hands-on knowledge of Azure infrastructure administration, monitoring, troubleshooting, and customer environment management. • Azure Certification: Microsoft Certified: Azure Administrator Associate (AZ-104) certification is strongly preferred. Candidates who do not currently hold the certification must obtain it within 90 days of employment to meet the role's requirements. • Networking and Security: Practical experience managing network infrastructure, firewalls, VPNs, routing policies, load balancing, and network security configurations. • Backup and Disaster Recovery: Demonstrated ability to configure and administer Azure Site Recovery, troubleshoot complex recovery issues, and apply disaster recovery best practices. • Automation and Scripting: Experience developing automation solutions with PowerShell and Bicep, including infrastructure provisioning, configuration management, and deployment workflows. • CI/CD and Infrastructure as Code: Familiarity with CI/CD practices and the development and maintenance of reusable IaC templates for consistent infrastructure management. • Systems and Virtualization: Experience administering Windows and Linux servers. Familiarity with Hyper-V and VMware hypervisors is preferred. • Incident and Problem Management: Knowledge of ITIL principles and experience handling escalated incidents, investigating root causes, managing service requests, and implementing corrective actions. • Multi-Client Cloud Operations: Ability to support multiple customer environments, maintain appropriate security boundaries, and manage resources efficiently using tools such as Azure Lighthouse. • Compliance Awareness: Understanding of enterprise security controls, regulatory requirements, and industry compliance frameworks relevant to cloud infrastructure and managed services. • Communication Skills: Excellent written and verbal communication skills, including the ability to explain technical issues and solutions clearly to clients and nontechnical stakeholders. • Analytical Thinking: Strong troubleshooting and root-cause analysis skills, with a structured approach to problem-solving, documentation, and continuous improvement. • Collaboration and Independence: Ability to work effectively both independently and as part of a technical team, manage competing priorities, and maintain a customer-focused mindset. • Certification and Background Screening: Ability to pass a U.S. Public Trust background check. Candidates who do not already possess the required clearance or status must meet the applicable requirement within 90 days of employment, as specified for the position. Benefits • Competitive Salary: Annual base salary ranging from $70,000 to $90,000 , depending on skills and experience. • Performance-Based Compensation: Eligibility for additional bonus compensation through a performance-based program. • 401(k) Retirement Plan: Employer matches 100% of employee contributions up to 4% of salary. • Employer-Paid Healthcare: 100% of employee premiums covered for health, dental, and vision insurance. • Life and Disability Insurance: Company-paid life insurance, accidental death and dismemberment (AD&D) coverage, and short- and long-term disability insurance. • Paid Time Off: Three weeks of paid time off for vacation, personal needs, and sick leave. • Paid Holidays: Eleven paid holidays annually. • Community Service Leave: Paid time off to volunteer with organizations and causes that matter to you. • Employee Recognition: Programs designed to recognize achievements, reward contributions, and celebrate outstanding performance. • Remote Work Flexibility: Work from home anywhere within the United States, with the option to work from a company office if one is available locally. • Professional Development: Opportunities to deepen expertise in Microsoft Azure, cloud security, infrastructure automation, disaster recovery, and managed services. • Inclusive Workplace: A commitment to equal employment opportunity and a diverse, respectful, and inclusive work environment. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1