Customer Service Representative (Bilingual – Spanish/English)

AMWINS Specialty Auto – Customer Service Representative (CSR) Location: Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX. Line of Business: Non-Standard Personal Auto AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting. What You’ll Do Service non-standard auto policies including endorsements, cancellations, and renewals Support agents and insureds with policy, coverage, and billing inquiries Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK) Collaborate with underwriting and producers to resolve issues efficiently What We’re Looking For Customer service, administrative, or insurance experience (1–3 years preferred) Interest in or experience with personal auto or non-standard auto insurance Active Property & Casualty (P&C) license or willingness to obtain (training and support provided) Strong communication, organization, and multitasking skills Ability to work effectively in a high-volume setting call center Experience with Texas, Florida, or Oklahoma auto insurance a plus Required: Bilingual (English/Spanish) The Amwins Advantage: Benefits & Perks Medical, Dental, Vision available your first day of employment Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees Mental health support including: Virtual therapy Digital coaching 24/7 EAP counseling Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program Health Savings Account with company contributions Health Care FSA, Dependent Care FSA, and Commuter Benefits Parental Leave and Adoption Assistance Voluntary coverage options: Life Insurance Critical Illness Accident Identity Theft Protection Retiree medical benefits available for Medicare-eligible retirees 401(k) with company match Generous Paid Time Off and Company Holiday Schedule Collaborative, continuing education focused work environment Career advancement opportunities