ServiceNow ITOM SME (VMWARE)

ServiceNow ITOM SME (VMware & Wireless Monitoring Support) • Configure ServiceNow Event Management integrations for ScienceLogic-monitored infrastructure. • Implement correlation, aggregation, suppression, and deduplication rules based on client requirements. • Configure alert-to-CMDB binding and service impact visibility. • Implement automated incident creation, assignment, notification, and escalation workflows. • Validate event processing and alert lifecycle management across monitoring integrations. • Support operational reporting, dashboards, and service health views. • Troubleshoot event ingestion, alert generation, and integration issues. • Work with ScienceLogic and Splunk teams to ensure end-to-end event flow and visibility. • Support user acceptance testing, production deployment, and operational readiness activities. • Maintain technical documentation and operational support procedures.