ServiceNow ITOM SME GCP

ServiceNow ITOM SME (GCP Event Management) • Configure and maintain ServiceNow Event Management capabilities for GCP observability use cases. • Implement client-defined event normalization, correlation, and alert management requirements. • Configure event rules, alert rules, and automated incident creation workflows. • Ensure proper CI association and CMDB alignment for incoming cloud events. • Configure and support integrations between GCP, Pub/Sub, and ServiceNow. • Implement event enrichment and operational workflows required by support teams. • Support testing and validation of event processing, alert generation, and incident creation. • Develop dashboards and operational views to support monitoring and service health visibility. • Troubleshoot integration, event processing, and alerting issues. • Support production deployment, stabilization, and continuous platform improvement activities.