Systems Analyst - II

Provides technical and/or analytical support to work on a wide range of UCCaaS customer repair tickets and MACD requests to include billing reconciliation. Periodically makes recommendations that aid in the successful completion of projects within a product or functional area; works with limited supervision. A UCCaaS Repair/MACD technician provides 1.5 level technical repair and MACD support for Client’s UCCaaS customers. A UCCaaS Repair/MACD technician will troubleshoot UCCaaS repairs and process MACD requests via Cisco Call Manager, CUCDM and Cisco Unity. The UCCaaS Repair/MACD technician will communicate directly with Client's UCCaaS customers and Client account teams via phone and by electronic communication methods. The candidate for this position should have a passion for customer service and a desire to work with customers daily.  •The ideal candidate will have strong interpersonal skills and excellent verbal and written communication skills.  •Customer service and Voice/VoIP support experience is required, knowledge of Cisco Call Manger, Cisco Unity is required.  •An Associate's degree or equivalent experience. Vivek Salvatore vivek.salvatore(@)americanetworks.com (973) 582-3458